Elmwood Correctional Women's Facility

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Elmwood Correctional Women’s Facility basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 408-957-5900

This facility is for adult inmates.

The Elmwood Correctional Women’s Facility is a medium-security detention center located at 701 S Abel St Milpitas, CA which is operated locally by the Santa Clara County Sheriff's Office and holds inmates awaiting trial or sentencing or both. Most of the sentenced inmates are here for less than two years. Santa Clara County accepts inmates from surrounding towns, municipalities, the US Marshal's Service and the Milpitas Police Department who do not have their own long-term lock-up.

The Elmwood Complex Women's Facility, established in 1964, is located in the northeast portion of the Complex. The facility houses approximately 500 female inmates separately from the men’s facility. The Women's Facility is staffed by 81 correctional officers, four sergeants, and seven Custody Support Assistants, and is a base of operations for a number of volunteers and programs staff. The annual operating budget is about $7 million.

ONLINE COMMISSARY ORDERS – Any profits to the Sheriff’s office from commissary sales are placed into the Inmate Welfare Fund. You can now go online and order items to be shipped into the custody facilities. Products offered online are the same products that are offered to inmates. However, not all items offered to inmates are available online, and items are bundled together rather than sold individually.

• Accepts debit/credit card payments
• Products will be delivered to inmates on regular delivery days

DEPOSITS – There are several ways to deposit money in inmates' accounts:

1. LOBBY KIOSK
• Accepts cash, Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Located at the Main Jail and Elmwood lobbies

2. ONLINE: www.touchpayonline.com
• Accepts Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year

3. TELEPHONE (toll-free): 1-866-232-1899

Follow these steps to deposit money via telephone.

– Enter the facility locator number followed by the # key. The facility code is 295110.
– Enter the depositor’s active account log in number. Please note that first-time depositors will NOT have this number. They first need to set up a new account at www.touchpayonline.com. Or you can call 1-866-204-1603.
– When depositors are prompted for the inmate ID number, please use the inmate's booking number (CEN#).

4. MAILING A MONEY ORDER OR CASHIER'S CHECK:

Inmates’ families/friends can avoid paying a deposit fee by sending a money order to the facility that the inmate is housed at:

For Elmwood mail to Inmate Services, 701 S. Able Street, Milpitas, CA 95035
Make the cashier's check or money order payable to Santa Clara County Department of Correction

They must include the inmate’s name + PFN number and sender’s contact information (in case there is no record of the inmate or the inmate has been released). Mail without a return address will be rejected.

Inmate Programs – Various Educational and Recreational programs are available to inmates, based on their housing assignment. The Programs Unit offers the Regimented Correctional Program (RCP), Alcoholics Anonymous, Narcotics Anonymous, General Education Diploma (GED) classes, substance abuse classes, occupational training, computer skills, literacy (reading and writing skills), stress reduction, nutrition, personal hygiene, anger management, trauma recovery, parenting and others. To learn more about these programs, or to sign up for them, submit an Inmate Request Form to the Programs Unit or Classification.

Medical/Dental & Mental Health Services – Each inmate is interviewed at the time of booking and a medical screening questionnaire will be completed and maintained by the Medical unit. This questionnaire is confidential and is used by Medical staff to provide care. If your medical condition should change and you require care, speak with a nurse at pill call. Minimum security inmates may receive medical care at the Medical Clinic located next to Processing. Notify an Officer immediately if your medical problem is an emergency or requires immediate attention. If you are not yet sentenced and wish to see your own physician at their office, you must obtain a court order per 4011 P.C. If you are sentenced, you must obtain medical clearance and, if eligible, you must apply for a 4011 P.C. release or obtain a court order. You are responsible for all costs.

Pill calls are conducted at regularly scheduled times every day. An Officer will announce "pill call" in each housing area. Over-the-counter medication may be purchased through the commissary. Emergency dental care is provided for all inmates. If you require dental care, submit a dental request form to the nurse at the morning pill call. If it is an emergency, notify an officer immediately.

Mental Health Services Are Available to Every Inmate – Being incarcerated can cause a great deal of emotional stress. Notify an Officer if you wish to speak to Mental Health staff. If you think another inmate may be considering suicide, notify an officer immediately. Some signs of suicidal tendencies are: looking sad or tired, not sleeping or eating, feeling hopeless or worthless, withdrawing, refusing medical treatment, giving things away, writing a will, suddenly "improving" from depression.

Reading glasses may be obtained through Catholic Charities Inmate Support Services Program and the Chaplain.
Prescription glasses are not provided by Medical. You are allowed to possess your prescription glasses.

Property and Money – When you are booked, your money, personal property and clothing are taken for safekeeping. You should keep your receipt. The Department of Correction will not be responsible for any personal property not surrendered at the time of booking. You may release your property to anyone you wish, except another inmate. To release property, a Prisoner's Property Release Form must be completed. The person picking up the property should fill in a form as completely as possible and bring it when they come to the jail to get the property. Failure to bring a filled in form will delay the release of the property.

Prisoner's Property Release Form

If you release any of your property, you must release all of it (with the exception of personal clothing). Personal clothing may be released if you are going to prison.
CDC only accepts the following items if you are in route or sentenced to State prison (there are no exceptions!):

Legal books and materials
Postage stamps and stamped envelopes, not to exceed 20
Receipts address books, business cards, etc.
One writing tablet
Five personal letters
Religious medal, value less than $50.00 and no stones
Wedding bands with a value of less than $100.00 and no stones
All medical devices, aids and prosthetics will be returned after being checked by medical staff
Prescription eyeglasses, with a case, no metal clips
Medical alert identification, no chains

Once you are sentenced to State prison, you must make arrangements to have your property picked up. If it is not picked up prior to your departure, you will be required to sign a property release form authorizing someone to pick it up. Property left unclaimed will be destroyed after 180 days. If it becomes necessary to confiscate any in-custody property, you will be given a receipt and the property will be placed with your personal property.

Your money is credited to your account and your commissary purchases will be subtracted from your account. You may release money from your account to anyone you wish, except another inmate. Anyone may send money to your account by sending a Cashier's Check or Money Order made payable to the SANTA CLARA COUNTY DEPARTMENT OF CORRECTION (SCCDOC). The sender must write your name and PFN (three letters and three numbers) on the Cashier's Check or Money Order. There is a three hundred dollar ($300.00) maximum limit for each check or money order per week. Personal checks will not be accepted. Cashier's Check or Money Order must be sent through regular U.S. Postal Service, no overnight, express mail, etc., will be accepted.

Mail for DOC Inmates – Mail for inmates is only accepted when delivered through regular U.S. Postal Service, no overnight, express mail, etc., will be accepted. Mail from private delivery services, UPS, FedEx, etc., will not be accepted.

The following items will NOT be accepted through the mail service:

Cardboard
Plastics, or anything laminated
Anything GANG related (Photos, colors, writing, symbols)
Drugs
Two-ply cards will be separated (they are discouraged)
Cards larger than 5×7
Blank paper, cards, envelopes, stamps
Magazines, books and newspapers not from the publisher
Staples and paper clips or glitter
Items having suspicious stains or markings, lipstick or whiteout
Letters or envelopes having stickers on them
Hardbound books
Padded envelopes or Priority Mail
Artwork was done with wax, watercolors or heavy crayons, markers, felt tip pens and/or glitter pen
Flowers
Envelopes or items with tape
Instant camera photos (i.e. Polaroid)
Photographs larger than 4" x 6"
Photocopied pictures on 8 1/2 x 11 sized paper
Posters larger than 5" x 7"
Food items
Packages
Photographs containing sexually explicit or suggestive images and/or graphic nudity

All photographs received must have your name and PFN written on the back, unidentifiable photographs will be destroyed.

Inmates may receive newspapers, magazines, periodicals and books through the US Postal Service if they are mailed directly from the publisher. They will not be accepted if sent by a bookstore or any other person. You may arrange with Catholic Charities Inmate Support Services Program for some materials to be delivered. No hardbound books will be accepted.

visitation Info

Elmwood Correctional Complex Women's Facility – Visitation

Visiting Hours

Sunday

W2 SIDE 1, RCP, NA – 7:00 am – 10:00 am
W2-SIDE 2 – 2:00 pm – 4:00 pm
W2-SIDE 2 – 7:00 pm – 9:00 pm

Monday

W4A – 7:00 am – 9:00 am
W4A – 2:00 pm – 4:00 pm
W4A – 7:00 pm – 9:00 pm

Tuesday

W4B – 7:00 am – 9:00 am
W4B – 2:00 pm – 4:00 pm
W4B – 7:00 pm – 9:00 pm

Wednesday

W2 SIDE 1, RCP, NA – 2:00 pm – 4:00 pm

Thursday

W4C – 7:00 am – 9:00 am
W4C – 2:00 pm – 4:00 pm
W4A – 7:00 pm – 9:00 pm

Friday

W2-SIDE 1, NB – 7:00 am – 10:00 am
W2-SIDE 2 – 7:00 pm – 9:00 pm

Saturday

W2-SIDE 1, NB – 7:00 am – 10:00 am
W4B – 2:00 pm – 4:00 pm
W4C – 7:00 pm – 9:00 pm

Visiting Registration / Scheduling – Only approved visitors may schedule a visit

New visitors may register online at www.sccgov.org/ovr
Visitor registration applications will take 3 – 4 business days to process.
Visitors must have valid government-issued picture identification to register/visit.
Visits can be scheduled by telephone, at the visiting office, or online.
Upon availability, visits may be scheduled up to 21 days from the date of request.
There are no same-day visits available.
Scheduled visits cannot be cancelled or changed within 24 hours.

**If the inmate you are scheduled to visit is moved to a new housing unit, all scheduled visits will automatically be cancelled.

Visiting Rules

A visit may be cancelled for non-compliance with below rules

Visitors must arrive for processing 45 minutes prior to the visit.
Visitors may ONLY bring identification and one key into the facility. Those with infant(s) may bring in one baby bottle.
Visitors will be allowed entry once they have cleared the metal detector. Each visitor will have three opportunities to clear the metal detector.
Visitors displaying tattoos of an offensive nature or gang-associated tattoos will not be allowed to visit.
Two Adult visitors and the inmate’s or the visitor’s children (17 and under) may visit. An original Birth Certificate is required for each child at the time of visit.
Minors will not be left unattended at any time. Unattended minors will be cause for termination of visits.
All visitors must wear shoes and clothing that is appropriate for visiting the Elmwood Complex or they will not be allowed entry into the facility.
Length of dresses, skirts (including slit skirts) and shorts not to exceed two inches above the knee.
Clothing shall not expose any part of the torso, back, shoulders, chest or midsection.
Undergarments must not be visible.
Transparent clothing, strapless, halter, spaghetti straps, bare midriff clothing, tank tops, and attire displaying obscene/offensive language or drawings is prohibited.
Visitors must empty the contents of their pockets and remove jackets, coats or sweaters for search.
Buttons and zippers will remain fastened.
Clothing that resembles custody issued inmate clothing will not be allowed.
Law enforcement or military patterned clothing will not be allowed.
The visitor must wear shoes.
Clothing or footwear containing metal should not be worn.
No hats allowed.
No money allowed.
Visitors must present medical verification for any internal metal hardware.
No medical attire (for example scrubs) will be allowed.
No cell phones are allowed into the facility.

Visitors Advisory

All visitors are subject to search while on the Elmwood Complex.
The Elmwood Complex is a "NO HOSTAGE" facility.
Visiting may be cancelled without notification.

Visiting Office:	(408) 957-5900
Web Site:	Online Visit Reservation (OVR) Services
Business Hours:	Monday – Friday 07:30 a.m. – 4:30 p.m.