Crossroads Correctional Facility – CoreCivic

Crossroads Correctional Facility – CoreCivic basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 406-434-7055

This facility is for adult inmates.

The inmates housed at Crossroads Correctional Facility – CoreCivic located at 50 Crossroads Drive in Shelby, MT are placed according to their custody level and are incarcerated by a private company contracted by a government agency and are paid a per diem or monthly rate, either for each inmate in the facility or for each bed available. The facility is well-trained and well-staffed. This doesn't come without some controversy as the "price of incarceration" is big business and critics claim there is a monetary benefit to keeping people locked up. The flip side is this facility undergoes rigorous inspections and are some of the be maintained in the US.

For inmates that show a willingness to learn new things, there are educational and vocational training programs here that will prepare them for a successful reentry when released.

Customer base: State of Montana; U.S. Marshals Service

Inmate Orientation
Within the first two weeks of arrival at a CoreCivic correctional facility, every inmate will attend the facility’s orientation program and receive a copy of the facility’s inmate handbook.
The inmate handbook includes all the information an inmate needs to start a productive life inside the facility and remain connected with family or lawyers.
A few handbook topics include:
• Requesting a medical appointment/available medical services
• Religious services
• Educational programs
• Recreation
• Commissary and creating an account
• Hygiene and grooming expectations
• Facility schedule
• Visitation information and schedule
Orientation and the inmate handbook ensure that inmates in our care can immediately address any concerns or questions and begin to participate in the programs and services offered at our facility.
Operations Concern Center
At all times, we remain committed to the fair and ethical treatment of those individuals entrusted to our care.
CoreCivic has in place clear and accessible processes for inmates and family members to make grievances known that include a dedicated telephone and email hotline. We investigate all allegations fully and cooperate and collaborate with other agencies and law enforcement, as needed.
Protecting Inmate and Detainee Rights
At CoreCivic, we take very seriously our responsibility to respect and uphold the rights and welfare of inmates and detainees in our care. Our employees learn about the company’s longstanding inmate and detainee rights policies in their initial, pre-service training and are refreshed on those commitments every year through in-service training. The information is clearly stated in CoreCivic’s employee handbook, and the policies are also shared with every inmate and detainee who enters one of our facilities. Equally as important, we fully comply with any and all inmate and detainee rights policies our government partners require.
Our dedicated employees – including chaplains, nurses, teachers and officers – are committed to ensuring that every individual in our CoreCivic facilities has:
Safety and Security
• Protection from personal abuse and injury, verbal abuse, corporal punishment, property damage and harassment. For example, CoreCivic has a robust sexual abuse prevention program in place
• Freedom from unreasonable searches.
• Protection from an inmate or detainee having power or authority over another.
• Separate housing for males and females when both sexes are housed in the same facility.

Inmate Wellness
Corrections provides inmates and detainees with the opportunity to pause and assess their lifestyles. For many, incarceration marks the first time in their adult lives when they will have seen a medical professional or received a regular and balanced diet. At CoreCivic, we are proud to offer life-changing services that will enable men and women to find healthy paths toward wellness. We do this through a wide array of options, including:

Nutrition Services
Mealtime is very important in our everyday lives. Food is known as such an important aspect of correctional operations that it is often directly tied to inmate behavior and morale. Not only do breakfast, lunch and dinner help provide daily structure and routines, they also have an impact on overall health and wellness.
Nutrition service is a vital aspect of CoreCivic operations. Guided by our individual government partners, CoreCivic takes great care to offers meals that support specialized diets and cultural preferences, while conforming to rigorous nutritional guidelines. Our team of culinary experts relies on a library of nearly 700 recipes to meet the dietary needs of those in our care. All meals provided at CoreCivic facilities are reviewed and approved by registered dietitians. On a daily basis, we provide meals that support religious diets and more than a dozen therapeutic diets. In fact, seven percent of those is our care receive specialized therapeutic diets that serve to support wellness for a wide array of medical conditions, including high blood pressure, diabetes, pregnancy, and autoimmune diseases.
For many, incarceration serves as a much-needed opportunity to receive consistent access to quality nutrition services. When people have access to sufficient food, they are able to make better choices, increase learning abilities, and combat various health issues. Through something as fundamental as food, we are able to help guide inmates down a path toward health and wellness, both while in our care and after their release.

Health Care
All too often, for many offenders, the first time they receive comprehensive health care is upon becoming incarcerated.
Upon intake at a CoreCivic facility, inmates are screened so that our medical professionals may manage existing concerns and address any new diagnoses. A typical CoreCivic facility has a medical unit where physicians, registered nurses, licensed practical nurses and medical assistants can provide routine check-ups, manage sick calls and address non-emergency needs. Our correctional health care facilities typically include a dental clinic, too.
For offenders who experience mental health problems, from emotional conflict to mental illness, we have a team of qualified mental health professionals to assist them with their needs. Offenders are screened upon arrival at each facility, and if needed, they're referred to a psychologist, psychiatrist or mental health specialist for follow-up evaluation and intervention. We provide treatment in the form of medication, when needed, as well as group and individual counseling. All CoreCivic staff receive training in the identification of mental health crises, and they refer offenders to the professional staff whenever they suspect someone is experiencing a problem. We constantly monitor the offender population for signs of declining mental health and suicide risk, working actively to assist a troubled offender in his or her time of need.
CoreCivic adheres to standardized regulations and/or are certified by the American Correctional Association, Joint Commission on Accreditation of Healthcare Organizations and/or the National Commission on Correctional Health Care. These organizations work to improve the quality of health care provided in jails and prisons by developing and maintaining nationally recognized standards for correctional health care.
Our correctional health care teams are supported by a regional network of medical professionals across the country and are led by a talented team at the company's headquarters. Additionally, CoreCivic facilities leverage medical technology to securely automate medical records, scheduling, medication administration, pill call and pharmacy services.

Wellness Activities
Recreational opportunities help provide relief and respite to those in our care. At CoreCivic facilities, recreational outlets are designed to help inmates stay active, get fit and interact with fellow offenders in positive, collaborative ways. Sports like basketball, activities like board games and hobbies like creative writing or knitting help inmates tap into their creativity while learning valuable lessons in teamwork, communication and mutual respect.
Within CoreCivic correctional facilities, recreational activities are managed and overseen by CoreCivic professionals, not limited to but including chaplains, unit managers, recreational supervisors and others. Our devoted and trained volunteers also contribute valuable recreational programs like crafts, reading groups and other enjoyable pastimes to offenders in our correctional centers.

Staying in Touch
Staying in touch with an inmate can be challenging due to time limitations, especially when your loved one is located a considerable distance away.
Sometimes frequent visitation simply isn’t possible. Even so, staying in touch can make all the difference.
We believe that maintaining connections with friends and family makes a positive impact on the inmates in our care – behaviorally, emotionally and academically – and increases their success rate upon release. Success stories make our day.
• We invite you to visit.
• We invite you to write and call.
• We invite you to be involved and connected.
• Telephone Calls and Phone Cards
• Hearing the sounds of a familiar voice can lift an inmate’s spirits. Typically, our correctional facilities allow inmates to make collect calls.
• Each facility has a bank of phones that are provided for inmate calls. Inmates may use these phones to make collect calls or use their pre-paid calling card.
• Detailed information on how your loved one can apply money to their calling card is provided in the inmate handbook and will vary by facility.
Mail
Written mail through the U.S. Postal Service is perhaps one of the easiest ways for friends and family to stay in touch with their loved one. Every facility provides mail service for the inmate population.
Guidelines for addressing mail correctly can be found on the webpage for each specific facility.
While standard letters and cards are generally acceptable at every facility, all other allowable mail will vary from facility to facility.
The majority of our facilities will not allow packages (anything larger than a standard letter or card) from friends and family into the facility. Unapproved mail may result in an expense to the inmate if the item has to be shipped back, destroyed or donated.
Some facilities will allow friends and family members to purchase items from an approved vendor (such as Amazon). The package can be mailed directly from the approved vendor to the facility.
Email access is not available at this time.

Inmate Accounts and Commissary
Inmates may need or receive money for various facility life activities, such as a calling card, medical co-pays, items from commissary, or even a paying job. Inmate money is managed through inmate accounts.
Generally, all our facilities have a commissary, which is an in-facility storehouse where food items, hygiene items and writing materials can be purchased. This is in addition to the meals and standard-issue clothing and hygiene products already supplied by and paid for by the facility. Inmates use the money in their inmate account to purchase these items.
Typically, friends and family may contribute money to an inmate’s account. Many of the facility profiles have instructions for contributing to an inmate account.

Approved parties may send funds to an inmate when funds are in the form of a U.S. Postal money order

Inmate Mailing Procedures
The United States Postal Services (USPS) prohibits the mailing of any of the following:
• Potentially hazardous materials that are not properly marked and packaged;
• Perishable items that are not properly marked and packaged;
• Correspondence containing any vile, or obscene material, and matter inciting violence or terrorism;
• Solicitations that mimic billing statements, unless accompanied by a prominent disclaimer;
• Solicitations stating approval by the USPS or Postmaster General, or conformance to any postal law or regulation; and
• Correspondence that bears deliberate imitations of postal markings and/or postal trademarks (e.g. “Priority Mail”, etc.). Correspondents are personally responsible for the content of each item of correspondence they send through the USPS. Any violation of laws governing correspondence will be referred to postal authorities and to appropriate criminal authorities. The sender may be subject to civil or criminal penalties and/or federal prosecution for violation of postal laws.

Prohibited Correspondence:
Correspondence containing malicious, false, inflammatory, or other types of statements or information, the purpose of which is reasonably intended to harm, or intimidate an employee, visitor, or guest may be prohibited. Correspondence that could reasonably jeopardize legitimate penalogical interests includes, but is not limited to:

• Plans to escape;
• Plans for criminal activities;
• Plans to introduce contraband into or out of the facility;
• Plans for activities in violation of facility rules;
• Threats to the safety and security of facility order, discipline or rehabilitation;
• Information which, if communicated, would create a clear and present danger of violence and physical harm to a human being (including racially inflammatory material);
• Letters or materials written in code or a foreign language when the inmate/resident understands English (unless the Warden/Administrator or designee determined that the recipient does not read and write fluently in English);
• Correspondence which attempts to forward unauthorized correspondence to a third party;
• Obscene material;
• Correspondence which encourages deviate sexual behavior which is criminal, in violation of facility rules, detrimental to the rehabilitation of inmates/residents, or determined by the Warden/Administrator or designee to be detrimental to the safety and security of the facility (these materials include, but are not limited to, pictures, drawings, or photographs which display or suggest vaginal, rectal, or oral penetration by a person or object, ejaculation, bestiality, sadistic or masochistic behaviors, child pornography, or the suggestion of child pornography);
• Correspondence which may enable one (1) or more inmates/residents to ascertain the time(s), date(s), and/or location(s) of upcoming off-site appointments or transports;
• Personal identifying information (e.g. birth certificate, social security number, driver’s license number, etc.) of individuals other than the inmate/resident’s and his/her immediate family; and
• Other general correspondence for which rejection is reasonably related to a legitimate penalogical interest. Prohibited Items: Items normally contained in general correspondence that are considered to be prohibited include, but are not limited to:
• Maps of the city where the facility is located or surrounding communities;
• Polaroid photographs;
• Photo negatives/slides;
• Photo albums;
• Photos of current or former employees;
• Framed photos;
• Greeting cards larger than 8 X 10;
• Greeting cards containing electronic or other non-paper parts;
• Greeting cards constructed in such a way to permit concealment of contraband;
• Stick on labels or stamps that appear to contain contraband;
• Items that are glued, taped, stapled, or otherwise affixed to a page; and
• Any items prohibited by law, regulations, or contract.

visitation Info

Crossroads Correctional Facility – CoreCivic Visiting

Saturday and Sunday from 8:00 A.M. to 5:00 P.M. 
Non-contact state inmates and close custody include 12:30 P.M. to 5:00 P.M. 

All visits of the United States Marshall Service detainees shall be non-contact. The visiting schedule for USMS inmates is on Saturday and Sunday from 8:00 A.M. to 12:30 P.M. 

Who can visit? 
Only four (4) people, including children, may visit each offender at one time. 

How do I get approved for visitation? 
Prospective visitors can obtain an application by clicking the link, downloading, and printing the visitation application. Offenders also have access to the visitation application, and they can mail out copies. Please fill out the application in its entirety. Omitted questions or falsifying answers will cause the application to be disapproved. Please remember to send in a copy of your Driver's License. Send the application to the following address: 
Crossroads Correctional Center, 
50 Crossroads Drive 
Shelby, MT, 59474. 

Approval Process and Visitor Questionnaire Information: 
1. The visitor cannot be on another offender's list unless the visitor is a member of the immediate family and approved by the warden. 
2. The chief of unit management or designee will review the questionnaire to ensure that the form has been filled out completely. As stated above, incomplete questionnaires will be disapproved. 
3. Persons on active probation or parole, or other forms of conditional release (including but not limited to furlough or work release), ordinarily will not be approved. In compelling cases such as immediate family, (mother, father, brother, sister, wife, husband, children, and grandparents; step parents and half-siblings may be included if they spent a substantial portion of the offender's formative years with him), the individual must obtain the permission of the supervising agency and the warden/assistant warden/chief of security/program manager or designee, prior to being allowed to visit. 
4. Persons with criminal records will not be automatically excluded from visiting but must be approved by the warden/assistant warden/chief of security/chief of unit management or designee. The nature and extent of an individual's criminal record, supervision status, history of recent criminal activity, and potential threat to the safety and security of the facility will be weighed against the benefits of visitations in determining eligibility. If a visitor is denied, he/she may appeal to the warden. 
5. If there is reason to believe that a person may have a potentially detrimental effect on the offender or who may constitute a threat to the security of the facility, that person will be excluded from the approved visitor list. 

How do minors get approved to visit? 
Persons under the age of eighteen (18) may visit only in the presence of a parent or guardian. If the parent/guardian does not wish or is not able to visit the offender, then the parent/guardian must send a notarized statement, with the date of visit included allowing another approved visitor to accompany the child. Separate questionnaires must be submitted for each adult and child eighteen (18) years of age and older. Questions will be answered for each person on the same questionnaire if it is a parent and child/children under eighteen (18) years old a birth certificate must be submitted to verify identity. 

How long does the application process take? 
It takes approximately 30 days to process an application from the date that it is received. 

How will I know if I've been approved? 
When an individual is approved or disapproved for visitation, notice will be given to the offender who submitted the name. It will be the responsibility of the offender to notify visitors of approval or disapproval. When an individual is not approved for visitation, notice of the reasons for disapproval will be given to the offender who submitted the individual's name. Generally, the visitor may reapply in six months. 

How long can I visit? The length of the visits will be determined by the number of visitors waiting and the distance that each has traveled. For example, when the visitation room has reached its capacity and visitors are waiting in the lobby, visits may be limited to four (4) hours for those who traveled over 300 miles and two (2) hours for those who traveled a shorter distance. Offenders who have not received a visit for the weekend will have priority before those who have already received visitors. 

What are the allowable holidays? 
Times will be determined as each holiday approaches. Offenders will be responsible for letting their visitors know of the allowable times for the following holidays: Memorial Day, Labor Day, Fourth of July, Thanksgiving Day and Christmas Day. 

Will I be searched?
 Yes. Visitors may be searched by a scanning device and/or frisk or pat searched. Belongings such as purses and briefcases may be searched. What is the dress code for visitation? The dress code for visitors include: no visible body piercings, skirts at least knee length when standing, shirts with sleeves and a hem at least three (3) inches below the waistline, socks, stockings or pantyhose must be worn by all visitors, shoes or sandals with socks, females must wear a bra, females must wear a slip when wearing a skirt or dress, both males and females must wear underpants. The administrative duty officer will make the final decisions in the matter of dress. If in their estimation the clothing is not appropriate, the visitor will be asked to leave. The visitor will not be allowed to cover or wrap the problem in question; he or she must leave. 

The following items are non-allowable: 
Tank tops, halter tops, shorts (children six (6) or under allowed), bikini tops, bib overalls, shirts with open backs, spandex pants or tops, improperly fitting sweat pants, loose knit/mesh tops, wraparound skirts, see-through fabrics, down-filled vests, hats, caps or scarves, low cut/unbuttoned tops that expose undergarments or cleavage, belts with hidden compartments/money belts, any clothing that refers to obscenity, alcohol, or drugs, sunglasses, hoodies, low riding pants. 

What type of identification do I need to be allowed into the facility? 
Adult visitors are to show positive picture identification prior to each visitation. 

What items am I allowed to bring to visitation? 
Allowable items include: car keys that do not have an excessive number on a bare ring, identification with picture- state or federal only, change not to exceed $25.00 in loose coin only, no paper currency allowed. One (1) wedding ring, one (1) watch, and one (1) religious medallion or pin, one (1) white handkerchief, one (1) pair of eyeglasses, prescribed medical appliances that must have medical documentation, it is recommended they be placed in visitor's lockers in the lobby area. Allowable baby items include: one (1) clear plastic bottle of formula or juice, one (1) factory sealed plastic jar of baby food, one (1) baby spoon, four (4) diapers, one (1) small bib, one (1) small package of wipes, one (1) blanket, not quilted, **no carriers or diaper bags, the above items may be placed in a clear plastic bag.** 

All other personal property is to be left in the visitor's car secured. Provisions will be made for coats to be stored while visiting. Coats are not to be worn in the visiting room.